Raise Third Party Dispute

Create third party dispute

This raises a third-party dispute. Disputes can only be raised for orders that has not been completed or that have not been canceled, the email used must be the email of the customer who placed the order. This should direct you to our chat hub implementation.

Raise a dispute

POST https://canary.xendbridge.com/api/Dispute/ThirdParty/RaiseDispute

Headers

Name	Type	Description
publicKey*		{publicKey}

Request Body

Name	Type	Description
orderReference*		XB_60a08393c17142f584563741ee9c834c
remark*		I have paid but yet to receive my crypto
base64Attachment		iVBORw0KGgoAAAANSUhEUgAAB9AAAAfQCAYAAACaOMR5AAAACXBIWXMAAAsTAAALEwEAmpwYAAAAGXRFWHRTb2Z0d2FyZQB3d3cuaW5rc2NhcGUub3Jnm
emailAddress*		[e-mail]

200: OK Success

{
    "data": {
        "isSuccessful": true,
        "reason": "",
        "disputeReference": "XB_1c69997f72624ed69dc880868dfae93f"
    },
    "status": "OK",
    "message": ""
}

Request Fields

Parameters	Type	Definitions
emailAddress	string	Required The email address of the third party client.
orderReference	string	Required The order reference of an order made.
remark	string	Required This is a remark to be left by the consumer.
base64Attachment	string	This is a base64 converted string of an uploaded document.

Response Fields

Parameters	Type	Definitions
data	object	This holds the properties: IsSuccessful and reason.
isSuccessful	bool	This returns either true or false.
reason	string	This returns empty if successful.
status	string	The status of the request.
message	string	This returns empty if successful.
disputeReference	string	This is a unqiue reference of any dispute raised in the system.